Below is a list of some of the most frequently asked questions with our response. Please be sure to read through them when you have some time. A lot of questions that you might have are answered below. Please do check out the Documentation page as well for step by step instructions on some of the basic functions of our site. Thanks!
We charge a 5% commission fee on every sale for those who opt for our Zero Down subscription. We have two other packages that are paid upfront and allow for unlimited commission free sales for as low as $10/mo. Details on all of the subscription packs can be found under the Sub Pack tab in your vendor dashboard after signing up as vendor. We recommend starting on the Zero Down and seeing how you like it as you can always upgrade later.
It’s pretty simple, you get what you pay for. For buyers it obviously makes more sense to make purchases over a marketplace rather than facebook so this answer is more so directed towards vendors. There are many benefits to selling on the CADDYY marketplace as opposed to facebook via buy and sell groups and below are a few listed:
- First thing would be the ability to easily list all of your items for sell, categorized in your own personal vendor store. Once you post them once, no work needs to be done until they are sold. No bumping necessary. We offer .csv and .xml product imports/exports to help you get all your products from other marketplaces posted here much more quickly.
- We offer buy it now, as well as auctions, plus the ability to sell virtual/downloadable products. Something else that is not feasible through facebook groups. On top of all that you can also offer bookable products such as a group clinic or personal training session, or even tee times if you operate a private/paid course.
- We also have a staff feature. Vendors can add staff members and assign certain permissions for each individual staff member. Do you want one of your employees to be able to post items for sale but not the others? You decided what each one can and can’t do and their vendor dashboard will be personalized for their permissions. If say you don’t allow one staff member to post auction items for sale, they will not see the Auctions tab in their dashboard.
- Flexible payment options. We offer both paid upfront, commission free subscription packs and a zero down pack with a five percent commission fee on all sales. For those who plan on only selling a disc or two here and there the zero down option is perfect. For those who plan on selling more than just a handful each month it can work out to be a whole lot cheaper than the zero down pack to go with one of the commission free packs. The more you sell the more its worth it.
Although we can’t guarantee that all sellers and buyers will conduct business in good faith, in time with honest reviews we can weed out the bad apples and have the safest place to conduct disc golf business on the internet.
We use both Stripe and PayPal for our payment gateways, so all major credit cards are accepted. Vendors, you will need to register for an account with Stripe and/or PayPal if you haven’t done so already. Both gateways will allow those on the Zero Down subscription package to have all commission fees deducted directly so there is no monthly billing. Both also allow vendors on any package to receive their money immediately without any need to withdraw from our account. Funds go directly to your Stripe/PayPal account. We recommend that vendors connect their accounts to both gateways.
No. Regardless of whether you are a yearly subscriber or not you can list as many products as your heart desires. We encourage you to list as many products as possible. The more items you have listed the better the chance you have of making a sale.
Anything disc golf related including but not limited to: discs, bags, instructional videos, etc. We offer simple product listings, variable products, downloadable/virtual, auction, as well as bookable products. Please check out our Approved Products page for a complete list on what can be sold here on CADDYY.
While dropshipping may not be our preferred method of sales we will not stop anyone who practices this method. However we don’t have any plans to accommodate dropshippers as say a shopify would. This is not a site that is a means of connecting with dropshipping suppliers. You will have to receive orders through your dashboard and then manually place your order with your suppliers with the customer’s information for shipping. This marketplace is more-so intended for vendors who stock their own merchandise for sale as this improves quality control and eliminates a lot of problems with buyers.
For any questions regarding how to perform a certain function within the vendor dashboard, please see our Documentation page for detailed step by step tutorials on the basic functions of our website.
Absolutely, as long as vendors have their chat option enabled in their Vendor Dashboard settings. Not only can you chat with them via our instant messaging tool, we highly encourage you to do so. Establishing trust in any business relationship, no matter how small, is key. A lot of times people don’t pull the trigger on a purchase not because they don’t want the item but simply because they don’t know/trust who they are purchasing from. Take a few minutes to contact a vendor and build a relationship. It goes a long way when it comes to customer service. Not only will you as a buyer feel better knowing who you sent your money to, vendors will be much more inclined to provide the fastest and best service possible when there is that personal connection. So please, say hello…
In order to become a featured vendor a few requirements must be met. First of all, you must have filled out your vendor profile completely, including address, phone number and I.D. Verification. Connecting every social media profile is not necessary but highly recommended. Secondly, you must have all five star reviews with at least ten transactions. Also you must send photo proof of your inventory that you have listed (no dropshippers). By photo proof we mean a picture of your items in the storage facility, or wherever it is that your inventory is kept. Lastly, you have to ask. Please get a hold of us via email and let us know that you think you meet all the requirements to be a featured vendor.
No. Not only is it not required but it is not allowed. Please do NOT apply any grade, whether it be a number or letter grade, to any disc posted for sale here. If a customer wants your opinion according to the “Sleepy Scale” then please communicate your thoughts through the live chat or support ticket system, but please do not post that information publicly. For one, its just not a very good system. Should there be decimals or should there not? Can any disc be a 10? What does field tested actually mean? These are some of the questions one might encounter when trying to decipher the “Sleepy Scale”. We feel what is more important is posting as many pictures as possible as well as properly describing it via text in the description. If you have any questions as to the condition of a disc please use the chat now feature to speak directly to the vendor instantly or if they do not have that feature enabled you may also email or open up a support ticket. We highly encourage all buyers to do as much research as possible before purchasing a disc if they are unsure of the condition in any way. We also highly encourage all vendors to accurately list their items with all defects noted.
At the moment we currently offer .csv and .xml imports/exports which do unfortunately come with some limitations. We are in the process of looking for a more streamlined approach of importing listings from other marketplaces. More info on that as soon as it is available.
For the time being at least, we have decided to keep this marketplace restricted to the United States. Any members caught falsifying account information in order to sell will have their accounts permanently blocked. We feel keeping it on a national level will harbor a better environment for sales. Nobody likes waiting a month for a package to arrive so we feel eliminating those overseas and cross border trips for merchandise will greatly enhance the buyers’ experiences.
We are currently considering developing an app but for the time being mobile users can still view our site through their browser. We highly recommend using either Chrome or Firefox whether or not you are browsing on your phone or computer. This site has not been tested on any other browsers and will only be maintained with these two in mind.
Vendors will be able to set their own shipping prices/policies. Please contact the individual vendor if you have any questions about the shipping of a particular item. We recommend that all vendors incorporate their shipping costs into their product price and offer “free” shipping. Sellers please refer to the Vendor tab on the Documentation page for more info on setting up your shipping zones and integrating ShipStation, if you so chose to.
Every vendor will have the ability to set their own return policy. However, if an item arrives damaged or not as described by the vendor and they are not willing to offer a refund then please fill out the form at the Resolution Center and we will take a look at it. If we feel a return is warranted then we will ask the vendor to accept the return. Although we won’t force any vendor to accept a return, even if they are at fault, we will not hesitate to permanently ban vendors when necessary to keep this platform as safe as possible for members alike.
Currently we do not have any plans to implement any such system. We feel that with our rating and feedback systems along with our instant messaging tool there is really not any reason for the buyer to not have a very good idea of the purchase they are about to make. We highly encourage reaching out and contacting the seller before making any purchases to avoid any confusions that may cause the need for returns. All too often people rush into a purchase without reading all the info and then get upset when it arrives and doesn’t meet their expectations. While we will never favor vendors over buyers in disputes or visa versa, we do feel that it is the buyer’s burden to make sure that what they are about to purchase is indeed what they are wanting. So once again, please do say hello with our instant messaging tool. If a vendor does not have their instant messaging tool enabled you may still contact them via a support ticket.
Well we do offer a “Local Pickup” option for vendors that they may choose to use or not but look, we’re not haters so its not a huge deal to us if you link up with a local seller that you meet through CADDYY. We understand that doing business in person is almost always preferred. Just note that we are not responsible for anything that may occur during such encounters and we are not liable for any damages that may be incurred. Obviously we would prefer that all transactions are performed through our site, not just because that is how we make money but because every review left helps this marketplace become a safer place to do business. Reviews can only be left by verified customers.
No. There are absolutely zero hidden fees, and there never will be! The only fees that you will ever encounter on this website are either the commission fee on every sale for members of the Zero Down pack or the upfront fees for those who opt to pay for a commission free account. Of course there will also be outside merchant transactions fees which a) we cannot control and b) provide a great form of security for buyers and vendors alike and therefore even if we could do away with it, we would probably keep it just for the benefits it provides at a relatively inexpensive fee. Transparency is our goal here. We are not trying to get rich, but there are indeed some operating costs to running a multi vendor marketplace that cannot be avoided. Fees are subject to change, although once a subscription pack is purchased you are grandfathered in at that rate for the duration of your subscription pack.